MHA FPX 5040 Assessment 4 Case Study Presentation for Tufts- NEMC Revenue Implications

MHA FPX 5040 Assessment 4 Case Study Presentation for Tufts- NEMC

Revenue Implications

• Hospital quality reporting.
• Reimbursement based on quality.
• CARES Act.
• Inflated labor expenses.

Measurement to Assess Change

Concept	Indicators	Initiatives
Financial	Expand NEQCA network, involve specialty physicians	Empower primary care physicians in leadership roles within NEQCA.
Customer	Maintain HCAHPS scores	Conduct daily rounding, engage with employees and patients, and implement post-discharge surveys.
Internal Processes	Protect patient privacy	Implement secure health information processes, conduct training sessions to identify vulnerabilities.
Growth & Learning	Strengthen relationship with University	Utilize institutional reputation to attract superior students and physicians.

Assess Organizational Success After Change

• Improvement in hospital safety grades.
• Ranked 5th best hospital in MA.
• Awarded 4 stars for Patient Experience.

Conclusion

Tufts-NEMC exemplifies how effective leadership can steer an organization to success. Ellen Zane’s approach fostered transparency, trust, and active participation, enabling informed decision-making and meaningful solutions.

References

Bailey, V. (2021). High-Impact CARES Act Funds Were Disproportionately Distributed. Retrieved from RevCycle Intelligence: [link]

Bhatt, J., & Swick, M. (2017). Focusing on Teamwork and Communication to Improve Patient Safety. Retrieved from American Hospital Association: [link]

Bradley, E., Curry, L., & Ramandhan, S. (2009). Using Positive Deviance to Improve Quality of Health Care. Implementation Science.